Billie Exchange & Returns

Free returns and exchanges for US customers!

You can always exchange or return your Billie order so long as:

• The Billies are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
• Your return request is submitted within 30 days of receiving your original order.
  
  If you are in a time crunch to receive your exchange size, we recommend you purchase the size you need and return the original pair for a refund rather than doing an exchange.
  
  

• The product must be in its original and new condition.
• Put any white card inserts back inside the shoe openings, make sure the tissue paper is still inside the box and include the thank you / take care card inside the box.
• Please don’t send the shoe box back by itself (i.e. with postage stickers or writing on the box).
• Ensure the shoe box is inside a satchel, carton or wrapped up.

1. Download and print the return label sent to your email. 
2. Pack the item/s to be returned, including a printout or note with your order number or return reference number and attach the label on a mailer satchel. *Please do not affix the postage label directly to the original Merry People shoe box, as this may delay your return being processed.
3. Take it to any UPS drop-off location and send it.
4. You will receive an email as soon as we receive your items, and when your exchange or refund is processed. Your exchange or refund will be processed within 1-3 business days of our warehouse receiving your return.

We are a small team here at Merry People. To make the return process easy, many of our systems are automated. Reach out to the team at support.us@merrypeople.com, and we will do our best to accommodate your return alteration. 

If you received a Merry People product as a gift and need to exchange it, you can start your exchange request here.

Here’s what you’ll need:

• The order number
• The purchaser’s email address or postcode
  

1. Select ‘Returning a Gift?’ and follow the prompts to choose your exchange items and enter your own contact and shipping details.

2. Once our returns team approves your request (1-2 business days), you’ll receive a prepaid return label via email

3. We’ll process your exchange as soon as we receive your returned item.

If you received your boots, but the color isn’t what you expected, and the portal only allows size exchanges, we recommend returning the boots for a refund and placing a new order in your preferred color.

If the size or color you want is sold out, we recommend choosing a different color for your exchange, or returning the item for a refund and repurchasing your preferred size or color when it’s back in stock.

Please note that many of our styles are seasonal, so restocks aren’t always immediate. If we’re expecting more stock soon, you’ll see a ‘Notify Me’ option on the product page.

To stay updated, join our mailing list—and if you have any questions, feel free to contact us at support.us@merrypeople.com.

If you're requesting a refund after an exchange that didn’t work out, you might notice the Returns Portal shows a $0.00 refund. Don’t worry—this is normal. The $0 appears because your original order was used as credit for the exchange.

We will process a full refund on your original order once we receive your returned item.

You can start your return here. You’ll need your order number and email address, then just follow the prompts.

If your return request was rejected after you changed your shipping address or submitted a warranty claim through the portal, it was likely auto-rejected by the system.

Don’t worry, a member of our team will contact you shortly to manually process your request.

We are a small team here at Merry People. To make the return process easy, many of our systems are automated. Reach out to the team at support.us@merrypeople.com, and we will do our best to accommodate your return alteration. 

The stockists are independent of us, so while they are registered vendors of our product, they aren't affiliated with us beyond stocking our product. This means that any purchase made from them is in accordance with their purchase conditions, and they have their own return and exchange policies, which we have no influence over. We are always here for any warranty issues, but for exchange or return for change of mind, you will have to touch base with the retailer you purchased from and check in with them about their return policy.