Question 1

What shipping options do you offer?

Accepted Answer

We offer free shipping and returns within the contiguous US for orders over $50.

Standard Ground: 2 - 7 business days

2-Day Express: $20 | 2 - 3 business days (PO Boxes not accepted)

International Express: 5 - 7 business days (only for stock fulfilled from our Australian warehouse - option will show at checkout)

Same-day dispatch: If you place your order before 12pm (PST) on a weekday, it’ll be on its way to you the same day.

Question 2

How do I exchange or return my purchase?

Accepted Answer

We want you to love your purchase. If it's not the right fit or you're unsatisfied for any reason, let us know. You can always exchange or return your order for free within the US, so long as:

To qualify for a return:

Items must be unworn, undamaged, in their original packaging, and without sole wear or creases.
Return requests should be made within 30 days of receiving your order.

Please note: we will extend the return period during the holiday season to 90 days (until the end of January).

If you are in a time crunch to receive your exchange size, we recommend you purchase the size you need and return the original pair for a refund rather than doing an exchange.

To get started on an exchange or return, follow this link to our portal.

Question 3

What materials are the socks made from?

Accepted Answer

Our socks are made of 89% Merino and Cotton blend (50% Australian Merino Wool, 50% GOTS-Certified Organic Cotton), 10% Recycled Polyester, 1% Spandex. Logo Trim: 100% polyester.

It is an industry standard to include a small amount of synthetic fibre in socks to make them flexible.

Question 4

How can I keep my boots looking great for longer?

Accepted Answer

Keep your boots stored in a dry place and away from direct sunlight. We recommend keeping them indoors as prolonged exposure to sunlight can dry out the rubber or fade the colours.

Using silicone-based rubber boot treatments like in the Merry People Care Kit will protect your boots and keep the natural rubber moisturised, helping avoid cracks and keep your boots merrier for longer!

Cleaning your boots regularly will also help prolong their life. We recommend using a mild detergent (dishwashing liquid works well) to remove any marks from the rubber or neoprene. If you leave excess dirt on your boots, it can dry out the rubber or fade the rubber colour over time.

Question 5

How do I know what size I am in Merry People boots?

Accepted Answer

True To Size

Our boots and clogs are designed to fit true to size, so go ahead and order your regular shoe size. The size guide on the product page (see each page according to the product above!) displays innersole measurement guidelines, making it simple to compare with your existing shoes.

Insert-Friendly

All Merry People boots and clogs feature removable innersoles, making it a breeze to add your orthotics or special inserts. Our top tip? Ensure the orthotic's length matches the Merry People innersole for a snug fit.

Unisex:

Our Merry Boots are unisex and suitable for everyone. We have recently started to introduce an extended size curve which now goes to an EU 45.

Flex And Comfort

Our boots soften as you wear them, so don't worry if they feel snug initially. The rubber will flex with time and wear, and the neoprene lining will mould to your feet, like memory foam.

Looking For A Wider Fit?

Our boots are made to the standard B width, but we have had many Merry customers tell us that our boots are perfect for wider feet! We're here to help if you need further sizing advice.

How Do I Find My Size In Merry People Products?

Bobbi Ankle Boot: The perfect everyday boot with arch support, sturdy natural rubber, and a traction sole tested for frigid conditions. Find your size here.
Andie Ankle Boot: A sleek, modern take on the classic slip-on gumboot. Featuring a 360° rubber outer, offering more coverage with 30mm extra height compared to our Bobbi Boot. Its wider opening makes it easy to slip on and off, and the chunky tread sole and arch support provide all-day comfort. Find your size here.
Fergie Boot: With a long, lean silhouette and a chunkier heel, Fergie is a fashionable take on the traditional knee-high Wellington Boot. Find your size here.
Tully Boot: Elevate your look with the Tully boot's chunky sole and platform-style heel. It boasts the same traction and waterproof features as the Bobbi. Find your size here.
Bobbi Kids Boots: Little feet deserve the best too! Our kids' boots mirror the adults' Bobbi boot, complete with added support and extra grip. Find your size here.

Use Volumental To 3D Scan For Your Best Fit

We’ve introduced Volumental's innovative foot scanning technology. This app integrates 3D scanning and intelligent algorithms to provide accurate foot measurements.

Using the app is straightforward:

Pick Your Product: On your phone or desktop, head to the product page you would like to find your size in.
Tap Volumental: Select the Volumental button on the product page (On phones, you’ll be prompted to allow the camera, on desktops you’ll see a QR code to scan) as shown below.
Step In: Follow the app’s prompts to scan for your boot size

Question 6

What payment options do you offer?

Accepted Answer

We offer the following payment options:

Credit Card
PayPal
Shop Pay
Klarna - Flexible Payments
Afterpay

We also offer Express Checkout options with Shop Pay, PayPal Express, Amazon Pay and Google Pay.

Question 7

How do I know what size I am?

Accepted Answer

True To Size:

Our Lochie sandals are designed to fit true to size, so go ahead and order your regular shoe size. The size guide on the product page (see size chart below) displays innersole measurement guidelines, making it simple to compare with your own foot measurements or existing shoes.

If you already own a pair of Merry People boots or clogs, we suggest choosing the same size for your Lochie sandals!

Unisex:

Our Merry People products are unisex and suitable for everyone. As an initial new product release, our sandals are currently only available up to size EU 43.

3 Points Of Adjustability:
The Lochie features 3 adjustable straps on each shoe to give you maximum adjustability and comfort. Loosen or tighten the straps to create your perfect fit!

Looking For A Wider Fit?
Our sandals are made to a C width, slightly wider than our B-width Bobbi boots.

We're here to help if you need further sizing advice.

Lochie Size Chart:

Equally fun and functional, Lochie is the Bobbi Boot of sandals! Featuring our signature waterproof natural rubber, cushioned neoprene materials, and comfy inbuilt arch support. Your perfect everyday lifestyle sandal. Find your size here.

Use Volumental To 3D Scan For Your Best Fit

We’ve introduced Volumental's innovative foot-scanning technology to our products. This app integrates 3D scanning and intelligent algorithms to provide accurate foot measurements.

Using the app is straightforward:

Pick Your Product: On your phone or desktop, head to the product page you would like to find your size in.
Tap Volumental: Select the Volumental button on the product page (On phones, you’ll be prompted to allow the camera, on desktops you’ll see a QR code to scan) as shown below.
Step In: Follow the app’s prompts to scan for your shoe size

Question 8

How can I find my order number?

Accepted Answer

Once you place your order, you will receive an order confirmation email that will provide your order number.

By using this link, you can also find your order number and track your order further. Just login with the email address used when making your purchase.

Question 9

How should I prepare my package for return?

Accepted Answer

Preparing your return:

Ensure the box is inside a satchel, carton or wrapped up
Please don’t send the original box back by itself (i.e. with postage stickers or writing on the shoe box)
Put the white card inserts back inside the shoe openings, make sure the tissue paper is still inside the box and include the thank you / take care card inside the box
Boots must be in their original and new condition

Shipping Instructions:

Go through the returns portal here.
Download and print the return label sent to your email.
Pack the item/s to be returned, including a printout or note with your order number or return reference number (RMA #) and attach the label on a mailer satchel or box. *Please do not affix the postage label directly to the original Merry People shoe box, as this may delay your return being processed.
Take it to any UPS drop point and send.
You will receive an email as soon as we receive your items, and when your exchange or refund is processed.

If you have any questions, contact us at: support.us@merrypeople.com

Question 10

Are Merry People socks machine-washable?

Accepted Answer

Absolutely. Just remember to turn your socks inside-out. Keep the water temperature cool or warm. No fabric softeners. And air-drying is recommended.

Wash and Care Instructions:

Turn the socks inside out.
Machine wash is fine. Use the wool or gentle cycle and keep the water cool or warm at best. Sheep don't like hot water, so the wool may shrink if the water is steaming.
If you must use soap, keep it mild. No bleach, no fabric softner. Both will reduce your sock's ability to manage moisture and your body temperature.
You can tumble dry on a low setting, but we recommend air-drying. It's better for your merry socks and the place we call home.
Lastly, pilling is natural with delicate fibres like Merino wool. In fact, it's the sign of an intricately woven, quality product.

Question 11

What's in the Merry People Care Kit?

Accepted Answer

The Merry People Care Kit contains all you need to maintain, nourish, protect and prolong the life of your rubber boots.

Rubber Boot Treatment - 150ml silicone based spray formula that moisturises and nourishes you boots keeping them merrier for longer.
Buff & Shine Applicator - 6ml silicone oil sponge for extra shine and protection.
Microfibre Cloth - soft cloth to clean and shine your boots.

Question 12

My innersoles keep coming out. What can I do?

Accepted Answer

Our innersoles are removable for any customer who wishes to replace them with a custom orthotic for more tailored support. Our product team are always looking to further develop our product.

If you require any further guidance, please reach out to us at support.us@merrypeople.com.

Question 13

What is Shop Pay?

Accepted Answer

Shop Pay is an express checkout option that automatically fills in your saved email, payment, and shipping details. Find out more here.

Question 14

What width are Merry People sandals?

Accepted Answer

Our Lochie Sandals are made to a C-width.

The Lochie also features three adjustable straps that can be loosened or tightened to create your perfect fit! While we don’t offer various width options, you can contact us at support.us@merrypeople for any sizing advice.

Question 15

Can I make changes or cancel my online order?

Accepted Answer

Your order will be held for 30 minutes after placing it to give you time to make any order changes. This function will appear on the same checkout webpage after you have completed your purchase.

If you are having issues editing your own order, please contact us immediately via email at support.us@merrypeople.com.

Once an order begins processing at our warehouse, no order changes or cancellations can be made.

If you need to redirect your package to another address, you will have the option to request a redirect on the tracking link. Please note that the tracking link will be emailed to you once your package has been sent out.

Most orders (unless items are preordered) are shipped within 24 business hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure.

We do offer free 30-day returns, so once they arrive, you can start an exchange request here. You will need your order number and your email address, then follow the prompts. Once we get your order back, we will process the exchange or refund.

Alternatively, you can purchase the ones you want and then send back the incorrect ones for a refund. This will get some boots on your feet a little quicker.

Question 16

I've bought from a retailer. Can I return my product directly back to Merry People?

Accepted Answer

The retailers are independent of us, so while they are registered vendors of our product they aren't affiliated with us beyond stocking our product. This means that any purchase made from them is in accordance with their purchase conditions, and they have their own return and exchange policies which we have no influence over.

We are always here for any warranty issues, but for exchange or return for change of mind you will have to touch base with the retailer you purchased from and check in with them about their return policy.

Question 17

Where is the merino wool from your socks sourced from?

Accepted Answer

Our wool is supplied by Techwool Trading. This is an Australian wool trading company, they purchase wool from different farms in Australia and make sure the wool is ethically provided and meets the AWTA standard requirement.

When the factory purchases the wool from Techwool Trading, they will provide a list of the farms, indicating where the wool came from and how much was provided by which farm.

As we only use a part of the Merino wool, we cannot know exactly which farm supplied our socks, but we know they are from one of the farms.

Our yarn factory only uses wool that is RWS-certified (Responsible Wool Standard), which means mulesing is prohibited. This is a critical requirement for RWS. RWS also ensure the wool meets rigorous animal welfare, land management and social requirements.

If you would like more details on the farms or sourcing get in touch with us.

Question 18

Care Kit Cleaning Instructions

Accepted Answer

Follow these Care Kit cleaning instructions to keep your Merry People boots looking merry and adventure ready!

Step 1: CLEAN

Wipe off any excess dirt or debris with a damp cloth and allow to dry. If needed, lightly brush hardened dirt or debris using water and some mild detergent.

Step 2: TREAT

Shake the rubber boot treatment bottle well and insert the spray nozzle. Spray a few times on the microfibre cloth and apply evenly to the boot upper in a circular motion. Repeat for the other boot and allow to dry completely.

Step 2: SHINE

To activate your Buff and Shine, pump the internal sponge spring multiple times and be patient as it makes its way through the sponge. For extra shine and protection, gently rub the Buff & Shine sponge in a circular motion over you Merry People boots until a thin coat is evenly applied and allow to dry. Please note the concentrate recipe is mighty, so a little goes a long way!

TAKE CARE

Caution: Use in a well ventilated area or outdoors and avoid breathing in spray. If solution gets into eyes or skin, rinse thoroughly with water. If irritation persists seek medical attention.

Ensure no solution from the treatment or buffer is applied on the sole as this will cause slipping. If some ends up on the sole clean with mild detergent and dry before wearing.

Question 19

What is the difference between the boots?

Accepted Answer

Bobbi Ankle Boot • Our Bobbi Boot is designed to be an everyday boot with arch support, durable natural rubber with 4mm neoprene lining, and an enhanced traction sole tested for below-freezing temperatures.
Tully Ankle Boot• The Tully Boot features a silhouette that gives a fashion-forward take on the classic gumboot! Playful and urban; Tully nods to 90s nostalgia with a chunky heel and extended wrap-around neoprene cuff. Tully is 2.5 cm taller than the Bobbi Boot and as a result, it is 20% heavier.
Andie Boot • The Andie Boot is a sleek, modern take on the classic slip-on gumboot. Perfect for the messiest of tasks and adventures, Andie features a 360° rubber outer, offering more coverage with 30mm extra height compared to our Bobbi Boot. Its wider opening makes it easy to slip on and off, and the chunky tread sole and arch support provide all-day comfort. While Andie is taller than Tully, it has been made with a lighter rubber compound so is 150 grams lighter per boot.
Fergie Tall Boot • With a long, lean silhouette and a chunkier heel, Fergie is a fashionable take on the traditional knee-high gumboot. It is the tallest boot we’ve ever released, so it was only fitting we named it after the Ferguson Tree, the tallest tree recorded in Victoria.
Bobbi Kids Boot • Our Kids Boots take the same technology & functionality of the adult Bobbi boot, with added support and extra tread & grip on the sole.

Question 20

How do I pay using a Merry People Gift Card?

Accepted Answer

You may have received a Gift Card from a friend, or for a return.

To redeem your Gift Card, follow the below steps at checkout

On desktop, locate the Gift card or discount code field on the right-hand side of your screen.

On mobile, scroll down to "Order summary" and locate the Gift card or discount code field.

Enter your unique code and click “Apply” to redeem. We recommend copying and pasting this code, as it is case-sensitive. The code must be entered at checkout prior to completing the payment.

If your Gift Card's balance is insufficient to cover the total purchase amount, you will be prompted to provide your card details (or select an alternative payment method) to complete the payment for the remaining balance.

Question 21

Are Merry People sandals waterproof?

Accepted Answer

Our sandals are made with 100% waterproof natural rubber and are perfect for days at the beach or by the pool! We recommend drying them fully before storing them indoors.

Question 22

Can I update my contact details?

Accepted Answer

You sure can! Please send us an email at support.us@merrypeople.com, and we can assist you from there.

Question 23

How can I do a gift exchange?

Accepted Answer

If you have been gifted a Merry People product and you need to exchange it, you can start an exchange request here.

You will need the order number and either the original email address or delivery postcode for the order. Then select gift exchange and follow the prompts. Once our returns team approves your request, you will be emailed a prepaid return slip. Once we get your order back, we will process the exchange.

Question 24

How do I pick the right socks size?

Accepted Answer

Please refer to the sock size chart below:

Our Merry People Quarter Socks are designed to have the logo sitting above the Bobbi Boot. We suggest sizing up if you want them to sit a bit higher on your leg or try out our longer Crew Socks for taller boots.

Please let us know if you have any questions regarding sizing at support.us@merrypeople.com

Question 25

How long will your boots last for?

Accepted Answer

It is a little tricky to answer this, as it depends on how you wear them and how you look after your boots. As with a leather boot, there is care required for Merry People boots to ensure you have them looking good for years!

If you follow all the care instructions and still have issues with your boots within the first year, we offer a 12-month warranty. If you feel our product hasn’t met this standard, please contact us at support.us@merrypeople.com. A member of our customer service team will get back to you within 24 business hours.

Question 26

What width are Merry People boots?

Accepted Answer

Our boots are currently available in a traditional B width, which fits the majority of the population. To see if the width will work for you, compare the width of your foot to the innersole measurements.

You can find all the innersole measurements on the size charts here - Find My Perfect Fit

While we don’t offer a wide or narrow option, contact us at support.us@merrypeople.com if you would like some advice regarding sizing up or down to accommodate width.

Question 27

How can I get my tax invoice?

Accepted Answer

Please send us an email at support.us@merrypeople.com, and we can assist you from there.

Question 28

Are your sandals unisex?

Accepted Answer

Our Lochie sandals are unisex and suitable for everyone. As an initial new product release, they are currently only available up to size EU 43.

Question 29

How do I track my order?

Accepted Answer

Finding Your Tracking Number:

After Order Placement: Once you've placed an order with Merry People, you'll receive an order confirmation email. Once the warehouse has fulfilled your order, you will receive an additional email with a unique tracking number and link.

You can also locate your tracking number via this link. Just log in with the email address used when making your purchase. Please note that the tracking details will only appear once the warehouse has fulfilled your order.

Understanding Tracking Status Updates:

Shipped/ On the Way: Your order is on the move. It could be traveling through various postal hubs en route to you.

Out for Delivery: Your order is with the delivery agent and will be delivered to your address soon.

Delivered: Your order has arrived at its delivery destination.

Exceptions/Delays: Sometimes, unforeseen circumstances like weather conditions or logistic issues may cause delays.

What to Do If There’s an Unexpected Delay:

Check the Tracking Information: Often, the carrier's tracking information will provide updates or reasons for any delay.

Contact the Carrier: If the delay is extended or if the tracking status is unclear, contact the carrier directly for more information.

Reach Out to Us: If you're unable to resolve the issue with the carrier or if you have concerns about your order, our Customer Service team is here to assist. Just send us an email at support.us@merrypeople.com.

Additional Tips:

Keep an Eye on Your Email: We’ll send you any major updates regarding your shipment.
Patience is Key: Remember, most shipping delays resolve themselves within a few days.

Question 30

Warranty Policy

Accepted Answer

We stand behind Merry People products and guarantee them to be free from manufacturing defects for one year from the date of purchase.

Submitting a warranty claim:

If you feel our product hasn’t met this standard, please send us an email at support.us@merrypeople.com. A member of our customer service team will get back to you within 24 business hours.

General conditions of our warranty:

Warranty is only valid for purchases made directly from Merry People or an authorised Merry People stockist
Damage that is a result of misuse or not following the provided care instructions may not be covered
You may be responsible for the return postage costs to send the product back
If your claim is approved, you will receive a replacement product (same or comparable)

Question 31

Where are your socks made?

Accepted Answer

The socks are designed in Melbourne, Australia, the machinery work is done in China under fair-trade conditions.

The Merino wool we supply for the socks is 100% Australian and the organic cotton is from the United States. We have made the most comfortable socks in the world, and we’d love for you to try them on.

Question 32

Are Merry People boots waterproof?

Accepted Answer

Our boots are 100% waterproof. The neoprene lining ensures our boots are waterproof at the sides as well.

Question 33

Can I do split payments on your website?

Accepted Answer

While the website does have the functionality to stack Merry People gift vouchers at checkout, you unfortunately cannot use two separate credit card numbers. If you are having issues, please reach out to us at support.us@merrypeople.com, and we can try and find a solution for you.

Question 34

Do the Lochie sandals have arch support?

Accepted Answer

Our sandals feature a sugarcane EVA footbed with built-in arch support and heel cushion.

The best way to know if our sandals will suit you is to try a pair on yourself. We offer 30-day free returns and exchanges for all US customers, so you can give them a go risk-free!

Question 35

How long does it take the warehouse to pack my order?

Accepted Answer

We aim to pack and dispatch online orders within 1-2 business days. Once your order is dispatched, you will receive an email notification with a tracking number.

*Please note: During peak periods, dispatch times may be longer. While we do our best to have your order packed and delivered within the estimated shipping timelines, we are not able to guarantee an exact delivery date. Couriers may, particularly during peak times, experience delays outside of our control. We're constantly working with them to have orders arrive within the given timeframe. If your order is time-sensitive, we recommend selecting 2-Day Express.

**Please note: if you have ordered a product on preorder, your order will be dispatched within the estimated date specified on the product page.

Question 36

Returns Portal Issues

Accepted Answer

2nd Return for Refund - Zero Dollar

In the instance that you are requesting a refund for an exchange that wasn't quite right, you may have noticed the portal is showing a $0.00 refund. Please note we will process a full refund once your return is received. The amount will show as $0 because your original order was used as credit in the exchange.

You can start a return request here - https://merrypeople.returnscenter.com. You will need your order number and your email address, then follow the prompts. Once we get your order back we will process the refund.

I want to exchange for a different colour, but I don't have this option in the Returns Portal:

In the event that you have received your boots and the colour isn’t quite what you expected and the portal is not allowing you to change your colour just the size, we recommend you return for refund and purchase the colour you would like.

My return request has been rejected:

If you have submitted a return request and changed your shipping address or submitted a warranty claim through the Returns Portal, you request will be auto-rejected. Please note a member of our team will be in touch soon to manually process your request.

Question 37

Will my socks stretch or shrink?

Accepted Answer

Merino fibres have an internal spring-like coil that holds the fibre’s shape; that means they’re naturally resilient and stretchy fibre.

You can stretch it to 20% of its length it will bounce right back to the original. In fact, you can clean them in a washing machine without them shrinking.

Question 38

How do I dry out wet boots?

Accepted Answer

While our boots are 100% waterproof, sometimes water can get inside your boots. If this happens, you can use a small hand towel to absorb as much as you can. You can also use a hair dryer to point inside the boots for a few seconds at a time. Once you have removed the excess water, stuff the inside of the boots with newspaper (use as much as you can). Then place the boots upside down, somewhere warm and indoors. After 24 hours, remove the moist newspaper and repeat the process again if required, until the neoprene lining is dry.

Question 39

Can I put orthotics inside the boots?

Accepted Answer

Yes, all Merry People boots have a removable inner sole, which makes it easy to add inserts. We recommend you check the length of your orthotic against the length of the Merry People inner sole to ensure a comfortable fit.

Question 40

Are the sandals vegan?

Accepted Answer

Yes! Our sandals do not contain any animal products or byproducts, making them 100% cruelty-free and vegan-friendly.

Question 41

Do you ever go on sale or offer discounts?

Accepted Answer

At Merry People we never put our products on sale. We’ve created quality boots with a functional and classic design that can be worn season on season, year after year.

We strive to offer the lowest possible price all year round, to all of our customers. However, we do understand that many of us are on tight budgets, and are becoming more conscious of our purchases.

Question 42

When can I expect my exchange order?

Accepted Answer

Once the tracking indicates that your exchange has arrived at the warehouse, our system will automatically notify you of this via email. From here, one of our lovely members from the Returns Team will manually create your exchange order. Please note this could take anywhere from 1-3 business days of receiving your order back to the warehouse. For more information around shipping timelines see here.

Please note: During peak periods, processing and dispatch times may be longer. While we do our best to have your exchange processed, packed and delivered within the estimated shipping timelines, we are not able to guarantee an exact delivery date. Couriers may, particularly during peak times, experience delays outside of our control. We're constantly working with them to have orders arrive within the given timeframe.

Question 43

Are the socks suitable for diabetics?

Accepted Answer

Unfortunately, due to our socks having compression tops they are not suitable as diabetic socks.

Question 44

Help! There are white chalky marks on my boots?

Accepted Answer

This sounds like blooming, which can occur naturally in rubber products. This can be treated using silicone, which can help reduce the white marks and keep your boots moisturised, restoring colour.

You will need:

Silicone Spray or Oil and a dry cloth or paper towel. You can get silicone spray at most hardware and outdoor stores, but we also sell this in our Merry People Care Kit.

Directions:

Apply a small amount of silicone solution to a clean cloth or paper towel. Start from the top of the boot and work down, a section at a time, wiping the cloth over the boots in a circular motion. Take care to avoid the soles of the boots, and give extra attention to areas with more blooming.

Continue this until the silicone is absorbed by the rubber. Leave the boots to dry completely, and the blooming should have gone. If there are any remaining spots, repeat the process.

Question 45

Are your boots unisex?

Accepted Answer

Our Merry Boots are unisex and suitable for everyone. We have recently started to introduce an extended size curve which now goes to an EU 45.

Question 46

Are Merry People sandals heavy?

Accepted Answer

We used the profile of our boot outsoles for a sturdy and classic Merry People look, which makes them a mid-weight shoe.

A size EU 39 weighs 770 grams per pair, but you can find all the weight information in our Lochie size chart here.

Question 47

Does Merry People offer Digital Gift Cards?

Accepted Answer

We sure do! You can purchase a digital gift card here.

Your gift card will be emailed to you straight after purchase. Please note you will receive a digital gift voucher code via email, not a physical gift card.

Please note that our gift cards are valid for 5 years from the purchase date.

Gift cards can only be redeemed on us.merrypeople.com. For International gifting, please contact us at support.us@merrypeople.com.

Question 48

The exchange colour I want is sold out. What do I do?

Accepted Answer

If the size or colour that you would like for your exchange is sold out, we recommend you select another colour for your exchange, or alternatively, return for a refund and purchase the size/colour you would like once it comes back in stock.

Please note that much of our collection is seasonal, so we won't always restock a colour straight away. If we are expecting stock shortly, there will be a 'Join Waitlist' option on the sold-out product page. Be on the mailing list to be the first to know about stock updates, and feel free to reach out to us at support.us@merrypeople.com.

Question 49

Can I put my boots in the washing machine?

Accepted Answer

We do not recommend putting your Merry boots in the washing machine, for the sake of the boots and the machine! As they are 100% waterproof, they will also keep the moisture in, so avoid submerging the internal cavity in water. You can spot clean the neoprene lining, and use our Merry People Care Kit to keep the natural rubber uppers looking gorgeous. A soft brush with a little detergent will remove any excess dirt, and any stubborn scuff marks can be removed with magic eraser.

Question 50

Are your boots warm?

Accepted Answer

Our boots are fully lined with flexible neoprene for extra comfort. The neoprene also allows our rain boots to be rated for below-freezing temperatures. As with most 100% waterproof boots, there is limited breathability. We recommend a natural fiber sock to complement the fit and feel. Check out our Merry People Socks here.

Question 51

Where are the Lochie sandals made?

Accepted Answer

Our Lochie sandals are made in Vietnam at a father-son-owned factory just outside of Hanoi.

This is our first time working with this factory, and both Dani and our Product Team have visited the factory multiple times.

Question 52

I am missing an item in my order/have received the wrong order

Accepted Answer

Oh no! We are so sorry to hear this. Please email us at support.us@merrypeople.com, and we will rectify this for you immediately.

If you received a different product than what you ordered, please include a photo of the product label on the box so our team can further investigate.

Question 53

Can I make changes to my return request?

Accepted Answer

We are a small team here at Merry People. To make the return process easy for all parties, many of our systems are automated. Reach out to the team at support.us@merrypeople.com, and we will do our best to accommodate your return alteration.

Question 54

I'm inbetween sizes - what should I do?

Accepted Answer

It can be tricky with footwear that has no means to adjust the fit (no laces, etc).

If you usually wear a half-size and are trying to decide between sizing up or down, we recommend comparing the length of your foot to the innersole measurements. It's okay if the boots feel slightly snug to start, as they are made of natural rubber, which will soften and mould to your foot with wear. However, they won't get any longer, so you don't want to size down if that means you won't have enough space in the toe. You can find all the sizing information on the size charts here - Choose The Perfect Size

In the event that you have the length for comfort, but now find excessive space is causing your heel to move, the best recommendation is to alter the removable innersole to a thicker option. At this stage, we don’t offer innersole variations for fit, but this is an adaptation our product team is working on.

Question 55

What are the sandals made of?

Accepted Answer

Our sandals are crafted from an FSC-certified natural rubber compound and feature a sugarcane EVA footbed. The straps have a neoprene underlay, RPET quick-dry webbing and a metal alloy buckle.

While there are a few other ingredients used to bond/set the rubber, as well as pigment powder to dye the colour from its natural state, we do not use any PFA's or forever chemicals in the manufacturing process.

Latex Allergy?

As latex is a naturally occurring rubber protein originating from the rubber plant, we cannot guarantee the natural rubber we use will be latex-free. If you have a latex allergy, we don't recommend our Merry sandals.

If you have any other allergy concerns or would like more information on the production of our products, please reach out to our team at support.us@merrypeople.com.

Question 56

I'm purchasing a gift - what do I need to know?

Accepted Answer

Are you able to gift wrap my order? Can I leave a personalised note?

Our boots are dispatched from a third-party warehouse, so, unfortunately, we are unable to gift wrap or send personalised notes.

Will the package arrive in branded packaging?

No! The packaging is not branded, so your surprise won't be spoiled. The only mention of Merry People will be in small print in the return address on the label. No receipt or invoice is included inside the box.

How do returns and exchanges work?

If your recipient needs to do an exchange, that's no problem! They can start an exchange request here. They will need the order number and then select gift exchange, and then follow the prompts. Once our returns team approves their request, they will be emailed a prepaid return slip. Once we get the order back, we will process the exchange.

During the holiday season, we will extend our return period to 90 days from the beginning of November, giving gift receivers until the end of January to submit a return and get the perfect fit!

Do you do gift cards?

We sure do! You can purchase a digital gift card here. Your gift card will be emailed to you straight after purchase. Please note you will receive a digital gift voucher code via email, not a physical gift card. Please note that our gift cards are valid for 5 years from the purchase date.

Gift cards can only be redeemed on us.merrypeople.com. For international gifting, please contact us at support.us@merrypeople.com.

Question 57

Should I size up for thick socks?

Accepted Answer

Generally, we recommend getting your usual size and don't size up for thick socks.

However, you can double-check your perfect fit by measuring the length of your foot wearing the thick socks, as we recommend the inner sole of the boot to be around the same length as your foot. Check out the size charts here to help assist you with this:

- Bobbi Boots
- Andie Boots
- Tully Boots
- Darcy Mid Calf Boots
- Fergie Boots
- Billie Clog
- Bobbi Kids Boots

Question 58

Can I order 2 sizes to compare and return whichever one doesn't work for a refund?

Accepted Answer

Absolutely! Please feel free to order 2 sizes to compare and send back whichever one doesn't work for a refund.

See here for information about our returns policy and how to return.

Question 59

Do your sandals have metal in them?

Accepted Answer

Our sandals feature a metal alloy o-ring on each of the adjustable straps.

Question 60

Can I pick up my boots from you?

Accepted Answer

Unfortunately, our third party warehouse is a massive operation and is not accessible to the public, so you will have to order through our online website.

Alternatively, we have wholesale partners around the US where you can try on and purchase Merry People, find your closest retailer here.

Question 61

Do your boots suit high arches? What is the arch support like?

Accepted Answer

High Arches:

We do have quite a few customers with high arches and insteps that find the fit of our boots just right. There are opening circumference measurements on the size chart to help you decide if they will be the perfect fit.

Arch Support:

All our Merry Boots have a stability shank through the midsole for arch support. There is an inner sole that is removable if you wish to replace it with a custom orthotic for more tailored support, otherwise, the inner sole that comes inside the boot does offer extra cushioning. There is also a 360-degree 4mm neoprene lining inside the shell of the boot for all-day comfort.

Question 62

Are the Lochie sandals non-slip?

Accepted Answer

We have further developed our products, and now all our soles feature deep-textured tread offering enhanced traction. The Enhanced Traction sole is slip-rated on most surfaces. However, some surfaces, such as wet tiles and surfaces with a combination of oil and water, can be slippery for any footwear, so please take care.

Question 63

I'm interested in becoming a stockist.

Accepted Answer

Thank you for your interest in becoming a Merry People stockist!

We are always on the search for like-minded adventurous souls to join our merry family. If you think your store would be a good fit for selling Merry People, we would love to hear from you. To get started, please copy & paste the below into an email so we can learn a bit about you:

Contact Name
Business Name
Shop Address / Phone Number / Email
Invoice Address / Delivery Address
Links to website and social media
A bit of background information about your business and products / brands stocked
Would you like to be added to our mailing list? Y/N
How did you hear about us?

Please send your inquiry to wholesale@merrypeople.com.

We are unable to supply to customers who wish to trade Merry People products on eBay, Etsy, Amazon, or other secondhand sites.

We look forward to hearing from you soon!

Question 64

The size/shade I want is sold out -  how often do you restock?

Accepted Answer

At Merry People, we like to release colours and products that align with each season. This means that while some colours are restocked regularly, others may be restocked more occasionally. We also frequently introduce new colours, so there’s always something fresh to discover. Please note, that not all styles are restocked in every shipment, and our Kid's boots are restocked less often.

Recent seasonal colours we have phased out and will not bring back include:

Bobbi Boot: Oxford Blue, Chocolate, Orchid, Poppy Red, Beetroot, Grasshopper Green, Alpine Green, Lavender, Dusty Pink, Grape, Lime, Aqua Blue, Orange & Pomegranate, Chestnut & Ice Blue

Tully Boot: Watermelon, Grapefruit Red, Black & Grey, Sunshine, Teal & Grey

Darcy Boot: Moss Green, Beetroot, Black

Billie Boot: Alpine Green, Chilli Red, Lavender, Sky Blue

Bobbi Kids Boot: Magenta, Black, Chocolate, Alpine Green, Dusty Pink, Sky Blue

Colours being phased out will show 'Last Chance' on the product page.

Notify me when my size/colour is back in stock:

We currently offer a notification service for sold-out sizes and colours on each product page. Just pop your details in the 'Join Waitlist' on the sold-out product page to receive an email or text message if your favourite colour or size comes back in stock.

See photo below of what to look for on the product page:

We also offer presale from time to time to ensure the best chance of securing your pair. Sign up to our email list to always find out first.